Frequently Asked Questions
NEXSYS-ONE software caters to all kinds of companies: large or small, complex or greenfield. Our solutions scale with the company’s development and growing needs.
Is the NEXSYS-ONE Software right for my business?
The software is flexible, fully customizable, and supports end-to-end processes and workflows, making it suitable for large, complex organizations as well as greenfield or smaller companies. It supports as many or few users as you like with pay-as-you-grow options.
My company is a greenfield. Can you support me?
Our out-of-the-box functionality is ideal for new and growing businesses, offering standardized processes, ready-to-use templates, and flexible pricing models tailored to support your growth. Learn more on our Business Model & Pricing page.
What pricing models are available?
NEXSYS-ONE caters to both large enterprises and mid-sized companies seeking out-of-the-box functionality. Learn more on our Business Model & Pricing page.
Do you offer 24/7 Support?
Yes, we provide 24/7 support for all projects. Following deployment, your teams will be placed under "hypercare," ensuring immediate access to our support team and rapid response times. As the initial wave of inquiries subsides, support needs typically become less intensive.
How does your company handle data privacy?
Our company is committed to protecting your privacy. We adhere to strict data protection regulations and implement robust security measures to safeguard your information. We only collect data necessary and we never share your information with third parties without your consent. For more information, please refer to our Privacy Policy.
How does the software handle multilingual functionality
NEXSYS-ONE supports over 240 languages, allowing seamless switching and reverting between them. Additionally, our platform offers hover-over capabilities to display multiple languages simultaneously. For a list of available out-of-the-box languages, please visit [link]. If a specific language is not listed, it can likely be added upon request.
Do you offer cloud hosting services?
NEXSYS-ONE offers a comprehensive SaaS solution with the flexibility of dedicated or shared hosting instances. Alternatively, you can opt for on-premise hosting, and our team will support you in designing and implementing the ideal setup.
How do you deploy the software?
Before initiating any deployment, we implement comprehensive project governance to establish clear guidelines and accountability. Our deployment strategy is phased, prioritizing areas with the highest need first to maximize impact and efficiency. This approach enables us to promptly address critical requirements while maintaining flexibility for subsequent phases.
Will the deployment happen in our local language?
While our core team primarily communicates in English, we also have in-house proficiency in Spanish, French, German, Polish, Hindi, Taka, Urdu, Swahili, Arabic, Filipino and Bahasa. Additionally, we have established a robust local partner network to provide continuous on-the-ground support, ensuring seamless communication and assistance in your preferred language.
Can I host the software in my own environment?
While our primary focus is on providing a SaaS solution with cloud hosting, we also support on-premise setups to meet your specific needs.
Which cloud server do you use?
As an AWS Partner, we primarily deploy our solutions on AWS. However, we are also capable of utilizing other cloud services to meet your specific requirements.
Does your software “fit” into our IT landscape?
NEXSYS-ONE solutions integrate seamlessly with other applications, such as ERPs, via APIs for both synchronous and asynchronous communication. Our standard solutions include native integration with several external software agents, ensuring seamless data flow and ultimate flexibility for users. For more details, please visit our integrations page.
Is my data secure?
NEXSYS-ONE is ISO/IEC 27001 certified, demonstrating our commitment to robust information security management. This certification helps us comply with key regulations such as the GDPR (General Data Protection Regulation) and the NIS (Network and Information Systems) regulations. Our Information Security Management System (ISMS) practices ensure the protection of consumer data across both private and public sectors.
What certifications do you have?
NEXSYS-ONE complies with ISO 27001 and ISO 9001 standards, ensuring our commitment to information security and quality management. Additionally, we have obtained a SOC 2, Type 1 certification. Our hosting partner also provides a SOC 2 certificate, further reinforcing our dedication to maintaining high security and operational standards.
Do you train my users?
Initially, we identify and train staff from your teams to become Master-Users (Level 1). Subsequently, we conduct Level 2 and Level 3 training sessions based on the required depth of knowledge. Moving forward, your Master-Users will be responsible for training additional users, ensuring continuous knowledge transfer and skill development.